Privacy Policy

Last updated: December 2025

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Any additional information you choose to add to your profile.
• Payment Information: Billing address and payment details (processed securely through our payment provider, Stripe).
• Communications: Messages, feedback, and support requests you send to us.
• Scrappable Configurations: The scraping rules and configurations you create using our platform.

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, API calls made, and time spent on the platform.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies to maintain sessions and remember your preferences.

1.3 Information We Do NOT Collect

We want to be clear about what we do NOT collect or store:

• Scraped Content: We do not permanently store the data you extract using our scrapers. Data is processed in transit and delivered to you.
• Target Website Credentials: We never ask for or store login credentials for the websites you scrape.
• Sensitive Personal Data: We do not intentionally collect sensitive categories of personal data.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve our web scraping platform.
• Process your scraping requests and deliver extracted data.
• Manage your account and subscription.
• Process payments and prevent fraud.

2.2 Communication

• Send you important service updates and security alerts.
• Respond to your inquiries and provide customer support.
• Send promotional communications (with your consent, which you can withdraw at any time).

2.3 Service Improvement

• Analyze usage patterns to improve our AI algorithms and features.
• Monitor and optimize platform performance.
• Develop new features and services.

2.4 Legal and Security

• Comply with legal obligations and respond to lawful requests.
• Enforce our Terms of Service and protect against abuse.
• Protect the security and integrity of our platform.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Stripe: Payment processing and billing management.
• Cloud Infrastructure: Hosting and data storage services.
• Analytics Providers: Usage analytics and performance monitoring.
• Email Services: Transactional and marketing email delivery.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with applicable laws or legal processes.
• Protect the rights, property, or safety of ZenScrap, our users, or others.
• Detect, prevent, or address fraud, security, or technical issues.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption.
• Access Controls: Strict access controls and authentication mechanisms limit who can access your data.
• Secure Infrastructure: Our servers are hosted in secure, SOC 2 compliant data centers.
• Regular Audits: We conduct regular security assessments and vulnerability testing.
• API Key Security: Your API keys are hashed and stored securely.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period thereafter.
• Usage Data: Retained for up to 24 months for analytics and service improvement.
• Payment Records: Retained as required by tax and accounting laws (typically 7 years).
• Scraped Data: Not retained beyond the immediate delivery to you, except for temporary caching.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You can request a copy of the personal information we hold about you in a portable format.

6.2 Correction

You can update or correct your account information at any time through your account settings.

6.3 Deletion

You can request deletion of your account and associated personal information. Some information may be retained as required by law.

6.4 Opt-Out

You can opt out of promotional communications by clicking the unsubscribe link in our emails or updating your notification preferences.

6.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

6.6 Do Not Track

We currently do not respond to "Do Not Track" browser signals, as there is no industry standard for handling these signals.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant authorities.
• Compliance with applicable data transfer frameworks.
• Selection of service providers with adequate data protection measures.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date.
• Sending you an email notification for significant changes.
• Displaying a notice within the platform.

Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: Through our in-app support channels
• Website: zenscrap.com

12. Additional Rights for Specific Jurisdictions

12.1 European Union (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to object to processing based on legitimate interests.
• Right to restrict processing in certain circumstances.
• Right to lodge a complaint with a supervisory authority.

Our legal basis for processing your data includes: contract performance, legitimate interests, and consent where applicable.

12.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, and disclosed.
• Right to delete personal information (subject to exceptions).
• Right to opt-out of the sale of personal information (we do not sell personal information).
• Right to non-discrimination for exercising your privacy rights.